The expo dates are April 4-7, 2016 at the Georgia World Congress Center Atlanta, GA, We invite you to register for FREE today! Click her for details http://bit.ly/1UYTHtK
The expo dates are April 4-7, 2016 at the Georgia World Congress Center Atlanta, GA, We invite you to register for FREE today! Click her for details http://bit.ly/1UYTHtK
Visit Purolator International at Supply Chain and Transportation Expo booth #3337!
The expo dates are April 4-7, 2016 at the Georgia World Congress Center Atlanta, GA, We invite you to register for FREE today! Click here for details.
If a package shows up late, who gets the blame, the retailer who sold the product, or the logistics company that was supposed to oversee its delivery?
Many retailers are surprised to learn, in fact, that roughly half the time, consumers give them the blame. Research by Acquity Group found 52 percent of consumers surveyed blame the retailer when a shipment arrives late, versus 49 percent who blame the shipping company. And, the impact can be devastating to a retailer. Of the 69 percent of respondents who had experienced a late delivery, 63 percent said it would negatively impact their relationship with the retailer, with 23 percent indicating they would “cease ordering from that company altogether.”
This should be a wake up call to retailers that have invested significant time and resources toward creating a superior customer experience: The logistics component of the customer experience is critically important, and if not handled correctly, can drive away customers. That is to say, a business can get everything else right – offer a highly efficient website with competitive pricing, personalized offers, an efficient checkout process and a customer-friendly returns policy. But all this hard work could be for naught, if a logistics provider fails to make a delivery on time.
This means a retailer must choose carefully when enlisting a logistics provider to interact with its customers, and manage the shipping and delivery component of its supply chain. Customers clearly view a delivery company as an extension of the retailer, and fair or not, will base their loyalty and future shopping preferences, at least in part, on the delivery company’s performance.
A new white paper from Purolator International, “Does Your Logistics Provider Support Your Customer Experience?,” discusses the important role a logistics provider can have in supporting a retailer’s efforts. Beyond providing on time service and delivering packages undamaged, a logistics partner can go the extra mile by offering high levels of customer service, accommodating customers’ last minute delivery changes, and by offering high levels of transparency and regular tracking updates.
As the white paper makes clear, the right logistics provider can be an asset to a retailer’s efforts to create a superior customer experience. But finding the right provider takes time, and a fair amount of diligence to weed through the numerous options, many of which will simply not have the right stuff.
To download a complimentary copy of Purolator’s white paper, please click here.
FOR IMMEDIATE RELEASE
Survey Data Reveals the Long Island Manufacturing Industry Forecast as an Indicator of Overall Economic Health for the Region
Long Island Manufacturing Leaders Anticipate Growth in New Orders and Production in Coming Months
JERICHO, NY – March 9, 2016 – Purolator International, the leading provider of cross-border logistics, today launches its first Long Island Supply Chain Index, a quarterly survey of Long Island manufacturers’ business forecast for the six months ahead. The survey will be used as an overall indicator of Long Island’s economic health. The survey results announced today reflect Long Island manufacturers’ plans through May 2016.
“There’s been a lot of talk about Long Island transitioning from its ‘roots’ of manufacturing to become a services and technology region. While this is positive growth, and something that is happening on the national scale as well, it’s important to remember why manufacturing is so vital to the economy,” said John Costanzo, President, Purolator International.
“Manufacturing does more than any other industry to generate economic growth. Beyond job creation, which in and of itself is hugely significant, manufacturing feeds activity into every other economic sector. More than seven jobs can be created from a single manufactured good – product design, engineering, supply chain, production managers, delivery, sales, and marketing,” continued Costanzo.
The inaugural Long Island Supply Chain Index reached 200 Nassau and Suffolk County manufacturing leaders, who participated in the phone survey conducted by Stony Brook University and Princeton Survey Research Associates. The findings are being unveiled today at a Long Island Association breakfast meeting. Following the presentation, Long Island manufacturing and distribution experts will also participate in a panel discussion on manufacturing on Long Island. Panelists include: Jon Cooper, President of Spectronics; Doug McCrossan, President & CEO of CPI Aero, Inc.; Michael Eichinger, Vice President and COO of Bay Fastening Systems; Anne Shybunko-Moor, President and Owner of GSE Dynamics, Inc.; and Leonie Huddy, Pd.D., Professor of Political Science at Stony Brook University.
“This is a timely and important discussion on where manufacturing is heading and how Long Island employees and companies can adapt to meet today’s challenges and opportunities,” said Kevin Law, President & CEO, Long Island Association. “Purolator’s Supply Chain Index data revealed today will be a valuable resource for the entire region.”
Long Island Manufacturers Expecting Orders to Increase
Long Island manufacturing executives are anticipating growth in the coming months, with almost half (45%) of all respondents anticipating new orders will increase. Another 49% expect new orders to remain the same. Young executives and managers under the age of 50 were more optimistic than their older counterparts – with 59% of younger, and 31% of older executives expecting an increase.
The respondents offered a number of reasons when asked why they expect new orders to increase, including: the emergence of new customers or markets (32%), a general improvement in business conditions (21%), changing seasonal demand (18%), an expansion in their production capabilities (11%).
“All of these responses show positive momentum for Long Island. Beyond seasonal demand, all of the other indicators for an increase in new orders suggest a regular, sustained increase in business,” said Costanzo.
Another positive indicator found that half of all manufacturing companies surveyed had hired new employees in the past year. Hiring was most common in companies with higher sales – 62% of companies with sales of $1M to $100M or more had hired over the year.
Additional findings revealed:
The Long Island Supply Chain Index survey obtained interviews with a sample of manufacturing businesses in Nassau and Suffolk counties of New York. The survey was conducted by Princeton Survey Research Associates International (PSRAI). Data was collected by landline between November 3, 2015 and November 18, 2015. The margin of sampling error for the complete set of data is ±7.0 percentage points with a response rate of 13 percent.
About Purolator International
Purolator International is a subsidiary of Purolator Inc., Canada’s largest integrated freight, parcel and logistics solutions provider. Purolator International specializes in the air and surface forwarding of Express, Freight and Parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. Purolator International has received numerous industry awards for its superior service and innovative solutions, including “100 Great Supply Chain Projects” by Supply & Demand Chain Executive magazine, “Top 100 Great Supply Chain Partners” list by Supply Chain Brain magazine, “Top 100 3PL Providers” by Inbound Logistics, and Logistics Management’s “Quest for Quality Award.” In addition to facilities throughout New York, Purolator International has locations in key U.S. markets including Atlanta, Baltimore, Boston, Buffalo, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas/Ft. Worth, Denver, Detroit, Houston, Indianapolis, Los Angeles, Miami, Milwaukee, Minneapolis, Nashville, Newark, New York, Philadelphia, Phoenix, Pittsburgh, Raleigh/Durham, Salt Lake City, San Diego, San Francisco, Seattle, and Saint Louis.
For more information about Purolator International, visit www.purolatorinternational.com.
Survey Data Reveals the LI Manufacturing Industry Economics’ Health for the Region.
President John Costanzo of Purolator International presents new LI Supply Chain Index to Long Island Association and Stony Brook University.
Read Long Island Business news complete article:
Improving U.S. Canada Freight Flows in a Growing Cross-border Market
As many U.S. shippers are well aware, Canada is the top export destination for U.S. manufacturers, claiming 19 percent of all American exports. And due to the explosive growth of e-commerce, that number is only going to get bigger.
In this new special report, the editorial staff of Logistics Management has compiled several articles designed to help U.S. shippers take some of the mystery out of cross-border trade with Canada—from the importance of choosing the most capable partners to understanding the role trade compliance plays in gaining competitive advantage.
Incomplete paperwork and missing documentation top the list of reasons why shipments are delayed at the U.S./Canadian border. And according to the Canada Border Services Agency (CBSA), which imposes fines for certain customs violations, leading examples of “non-compliance” include:
Thus it would seem that clearing goods through customs is not for the feint of heart.
In fact though, the process can be a highly efficient and painless undertaking IF a business understands how it works, and takes advantage of multiple opportunities to facilitate the process. Important to note though, is that since most businesses do not have the time or manpower to dedicate to the clearance process, an experienced logistics provider will usually manage the process on the business’s behalf.
An experienced logistics provider will have insight into all CBP and CBSA processes intended to make the clearance process more streamlined and “trade friendly.”
For example, CBSA offers U.S. businesses the option to register as a “Non-Resident Importer (NRI).” As a NRI, a U.S. business can charge its Canadian customers sales tax at the time of purchase, and act as “importer or record,” in overseeing the customs process. Without NRI status, a U.S. business would be severely disadvantaged. Its Canadian customers would be slapped at delivery time with an unexpected invoice for unpaid taxes, and could have to travel to a CBSA office to retrieve its shipment.
Beware though – not every logistics provider that claims to have Canadian expertise has an in-depth understanding of the customs process. Not every provider will know about the NRI program, for example. So a business needs to do its homework and be certain that its logistics provider truly is up to the task of helping to facilitate the clearance process.
A new white paper from Purolator International, “Avoiding Delays and Unexpected Costs: Facilitating the U.S.-Canada Border Clearance Process,” provides an overview of opportunities that can help ensure a delay-free, hassle-free border clearance.
Click here to download a complimentary copy of the new white paper.
PuroPost™ Your One-Stop Canadian Shipping Solution
If you want to sell into Canada, then Purolator International can help. Visit booth #116 and talk to our logistics consultants about our unique shipping service specially designed for eCommerce companies that reaches virtually every Canadian consumer within 2-8 days.
With end-to-end tracking and visibility and no surprises at the border, the shortest distance between the U.S. and Canada is Purolator.
Say hello at eTail West, Booth #116. February 22-25, JW Marriott, Palm Springs, CA
Purolator International is a proud sponsor at eTail West Conference 2016. Download our compliementary whitepaper at http://bit.ly/1Qni1PN
About eTail West 2016
The Event For eCommerce & Multi-Channel Retail Innovators
Worldwide Business Research LLC, are the organizers of eTail, is a full service conference production company. eTail West is a one-stop shop for all things multi-channel and eCommerce; an event where inspiration meets innovation; socializing meets ROI. At eTail, there are interactive roundtable discussion, case study presentation, panel, or one-on-one Q&A’s.
Imagination Meets Innovation.
Keynote speakers come from top retailers – companies such as Barnes & Noble, JustFab, HSN, Coach, HP, Sears – to name a few. Purolator will attend high impact presentations, debate –themed panel discussions, collaborative working group sessions, retailer meetings – that will guaranteed pages of notes and interaction new people, leading to new business relationships.
The topics cover every area impacting businesses personalization, content marketing, mobile engagement, social marketing, data, omni-channel and a lot more. The show is an exciting experience of meeting new business prospects, and the exhilaration of discovering a new way to boost Purolator International sales.
Costanzo Honored Two Consecutive Years for His Strategic Vision to Support Omni Channel
JERICHO, NY – February 17, 2016 – Purolator International, the leading provider of cross-border logistics between the U.S. and Canada, is pleased to announce that its president, John Costanzo has been named a 2016 Pro to Know by Supply & Demand Chain Executive magazine. This is the second consecutive year that Costanzo has been given this honor for his leadership and strategic vision in helping customers adapt their supply chains to face the challenges of today’s business climate.
Costanzo was recognized for his efforts to ensure Purolator International is well positioned to support today’s onmi channel approach to offer a unified customer experience across all shopping mediums – in store, online, catalog and site to store. Purolator’s regional ground network is perfect for U.S. based organizations looking to deliver orders cost effectively in Canada through multiple channels of order fulfillment. Purolator’s courier services provide effective direct to store, store to store, office, and distribution center (DC) delivery; and PuroPostTM enables cost effective residential/home delivery, timely service, and retail center pickup.
PuroLogistics offers a unique solution to optimize the supply chain every step of the way – including import services, customs clearance, port recovery and inland U.S. and Canadian forwarding and delivery, transportation management, as well as inventory and seasonal demand management, consolidation services, and returns processing. The full service solution is customized for each user, with all the data integrated into a customer’s existing IT platform. A key advantage of PuroLogistics is the regional multi-client warehouses that allow customers to reduce distribution center and transportation costs. Customers only pay for the warehouse space used, while being closer to the customer, allowing them to reduce order-to-delivery time and provide an improved customer experience.
“Supply chains are the key to making a company more flexible and adaptable to customer demands. In the past, having one type of product with a long life cycle was the norm. Today, customers are driving the supply chain with their demands for regularly updated/new products, delivery and fulfillment options, and transparency of shipment information,” said Costanzo. “Whether in a B2B or B2C environment, Purolator can help U.S. based businesses reduce time to market and save money on their shipping and logistics costs.”
Over the past 10 years, Purolator International has grown to have a presence in 30 U.S. markets, consistently doubles its business every 3-5 years, and employs more than 200 nationwide. The company recently announced it has expanded its national headquarters on Long Island to accommodate this rapid growth, and has plans to continuing hiring additional employees over the next 10 years.
Costanzo has been leading organizations in the supply chain and logistics industry for more than 25 years. He currently serves on the board of the Long Island Association, and recently chaired the LIA’s Global NY Work Group, which focused on growth of Long Island’s economy and promotes development of manufacturing and exports.
The full list of the Supply & Demand Chain Executive 2016 Pros to Know Award winners will be published in the March issue. The list includes the Provider Pros to Know, individuals offering products or services to help their supply chain clients or the supply chain community, as well as Practitioner Pros to Know, who do the same within their own companies. More than 350 individual nominations were submitted for the 2016 Pros to Know Awards. For more information on this listing, or to see the list of winners, visit: www.SDCExec.com.
About Purolator International
Purolator International is a subsidiary of Purolator Inc., Canada’s largest integrated freight, parcel and logistics solutions provider. Purolator International specializes in the air and surface forwarding of Express, Freight and Parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within Canada. Purolator International has received numerous industry awards for its superior service and innovative solutions, including “100 Great Supply Chain Projects” by Supply & Demand Chain Executive magazine, “Top 100 Great Supply Chain Partners” list by Supply Chain Brain magazine, “Top 100 3PL Providers” by Inbound Logistics, and Logistics Management’s “Quest for Quality Award.” In addition to facilities throughout New York, Purolator International has locations in key U.S. markets including Atlanta, Baltimore, Boston, Buffalo, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas/Ft. Worth, Denver, Detroit, Houston, Indianapolis, Los Angeles, Miami, Milwaukee, Minneapolis, Nashville, Newark, New York, Philadelphia, Phoenix, Pittsburgh, Raleigh/Durham, Salt Lake City, San Diego, San Francisco, Seattle, and Saint Louis.
For more information about Purolator International, visit http://www.purolatorinternational.com
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. Visit us on the web at www.SDCExec.com.
Businesses that ship products to Canada understand that compliance with Canada Border Services Agency (CBSA) mandates and regulations is a necessary part of any cross border transaction. But less well known is that, in addition to CBSA, more than a dozen government agencies have oversight over importation of certain products. These agencies, known as “other government departments,” or “OGDs,” set standards for “controlled” goods ranging from firearms to vehicles to plants to food to live animals.
CBSA acts on behalf of the OGDs by ensuring that all required permits, licenses, fees and other OGD authorizations are in place.
Compliance mandates can vary from one OGD to another. The Canadian Food Inspection Agency (CFIA) may require import permits for certain types of seed, plant materials and live animals, while Health Canada requires pre-authorization and a permit before a chemical, drug or veterinary drug may be allowed in to the country.
A shipment affected by OGD compliance mandates must arrive at the border with all necessary paperwork, licenses and permits. Failure to comply could result in a fine, as outlined in CBSA’s Administrative Monetary Penalty System (AMPS), or in a shipment delayed or denied entry outright. In addition, certain OGDs assess their own non-compliance penalties, for which a business would be liable.
Learn more about OGD compliance procedures by downloading a complimentary copy of Purolator International’s new white paper, “Understanding the Canadian Import Process: Canada Border Services Agency and Other Government Departments.”